FAQs
Please select the subject below and click for more information.
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Yes. We have a large selection of our Sofas and Chairs in our showroom in Bonogin, Gold Coast (directions here).
We have a wide variety of options available for viewing, however as you can understand it would be impossible for us to stock every single variety we offer.
Our staff can assist you with any queries and help guide you to making a choice you will love forever.
Please give us a call before setting off so we can ensure we have someone to meet with you.
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There are 3 easy ways to buy a Sofa from us. You can explore the website, looking at different styles and leathers/fabrics, and then place an order online if there is a price listed with the product, or; if you prefer to speak to a real person you can email us or give us a call and place your order over the phone.
Finally, if you’d like to come and visit us, we would love to have a chat and show you in person what we're all about and what we can do. We do request that you call ahead to ensure we have someone ready to show you around.
Please view the Contact Us page for further information.
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Yes, we ask for a deposit of 30% of the total order value before we start constructing your purchase.
This deposit covers the cost of ordering your choice of leather hide. Please note that some colors/types of leather are non-refundable. Feel free to enquire with us further on this if you wish.
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As well as good old fashioned cash and bank transfer, we also accept Credit/Debit card, PayPal and Cheque.
Please note that all monies are required to be paid and cleared in our account before receiving your goods.
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Give us a call and we would be delighted to help answer your question.
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Unfortunately, we don't offer refunds based on taste. We endeavour to do whatever we can to ensure you're happy with your purchase, and give you the as much information as possible to make the right decision before putting money down.
We have a showroom available for you to view a selection of our designs and a large array of leather samples. Our staff is more than happy to show you through the details of all the options available.
To view our refund policy, please click here
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We have the facilities to offer delivery if you live locally within reasonable driving distance from the Gold Coast.
Please ensure that the furniture will be able to fit through all the required doorways to the room you wish to have the furniture placed.
For OHS reasons (for appropriate grip and foot protection), our staff are required to wear their safety footwear inside your home. Although they are generally clean footwear, please ensure that any floor surfaces are covered to avoid damage.
Please also ensure that any other furniture or picture frames are moved out of the way to avoid damage during the moving process.
To view our Shipping Policy, please click here
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Anywhere in the world!
We ensure that your new furniture is safely packed to avoid potential damage during shipping.
We can assist with organising shipping to ensure you're sitting comfortably on your new furniture as soon as possible.
To view our Shipping Policy, please click here
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Yes! You are able to pick-up your order from our workshop upon completion. We can help load it safely to your vehicle, but please ensure you have enough hands to help you to unload it. Chesterfield furniture is built for quality and as a result, can be heavy.
We will do what we can to ensure your load is safe & secure for your journey. However, the final responsibility is bestowed upon the driver of the vehicle. Please double check all straps and padding to avoid disappointment. Please note that we take no responsibility for damage during transit.
To view our Shipping Policy, please click here
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We can assist in arranging insurance with the shipping company of your choosing. The cost for this will vary depending on a number of factors set by the shipping company. The cost for the shipping insurance will be at the cost of the customer.